TERMS & CONDITIONS
As of January 2019
Capture The Moment Events requires a security bond on each item hired out including the hire cost of the item for DIY Events
(ie if you are decorating your event yourself)
The security bond will be refunded on return of items.
If any items are damaged or not returned, the security bond will not be refunded
RETURNING HIRED ITEMS
We appreciate that all items are returned in the same condition in that they are given to you in (boxes, crates, bags etc). This ensures that they stay in perfect condition for all our customers.
Capture the Moment Events does not hire out any of their Arbours or backdrops for DIY.
DELIVERY, SET UP, PACK DOWN & LABOUR SERVICES
Delivery is FOC In the Illawarra region when $350 is spent. Additional charges apply for delivery out of this area.
Set Up & Pack Down Services are free of charge for ceremonies.
Additional charges may apply for labour depending on how much work is needed in preparing and making items for your event.
BOOKINGS & PAYMENT
To book Capture The Moment Events, we require a 30% non-refundable deposit of the total cost. This secures the date and any items you wish to hire. This mus be paid within 7 days of receiving the invoice. The remainder is due 14 days before the event. If the event is 12 months away or more, a $100 non-refundable deposit is required to secure the date
If you would like to DRY Hire our products there is NO minimum spend.
For free delivery and free set up/pack down services (within the Illawarra) there is a minimum spend of $350.
If you cancel your 30% non-refundable deposit will not be refunded at any stage. Cancellation of an event 4 months before the date will result in any money paid not being refunded, as this is now to close to the date. We will however give a credit to the same value. We do not refund based on change of mind
WET WEATHER POLICY
In the event of bad weather, a backup plan is advised. Capture The Moment Events are happy to continue with the ceremony setup at the allocated premises. This is usually at the Reception venue. Weather conditions are outside the control. Capture The Moment Events will do everything we can to use the items indoors, or substitute them for other items.
Our carpets cannot be used in the rain or on wet/muddy ground. A $20 cleaning fee is charged when hired. Carpet stains will result in a dry cleaning fee. If stains cannot be removed, cost of replacement will be charged. In the event of muddy conditions, we have the right to withhold using the carpet runners if we believe using it would damage its condition.
3 HOURS NOTICE PERIOD
If a backup location is required to be used due to bad weather, at least 3 hours notice is to be given by the customer.
NO REFUND FOR INDOOR SETUPS
In the event of extreme weather conditions preventing you from holding your ceremony at your outdoor location site, we will setup indoors, therefore money will not be refunded.
Many outdoor areas require a permit in order to hold an event on the grounds. It is the clients responsibility to obtain any permits that may be required. A copy of these permits must be supplied to us no later than 14 days before the event. We will not accept responsibility for clients not adhering to permit regulations